Need help?

1) Why isn’t the video downloading?
To download the video on the Project Iceberg website, you need to have either QuickTime or Windows Media Player installed on your computer. Go to View All Videos to see a listing of all formats available for download.
To download QuickTime, click here.
To download Windows Media Player, click here.

2) I get a whole bunch of text when I open my iPod video file.
Oddly enough, Safari does not support the .mp4 file extention for iPod video downloads. It does something funky: it adds a .txt extention onto the file name. All you need to do is delete the .txt from the file name and it should open right up.

3) How often will a new video be available?
Look for a new video around once a week.

4) Why does the website look funny?
If you are having trouble viewing the website, you may be using a browser that is not compatible with the Project Iceberg website. Try another browser.
We recommend Firefox, Camino, Safari, Internet Explorer, or Netscape. AOL browsers are not recommended. Internet Explorer for Mac also tends to cause problems. If you are a Mac user, switch to Safari.

5) I want to show the video to my classroom, but it takes forever to download!
We recommend downloading the video the night before you present it to any group. Remember you can download the videos by visiting the video page. Download speeds will vary according to different network setups. The files are about 25-35MB each.

6) Can I order hard copy (DVD) sets of these videos?
Upon return from the ice, the Science Management Office will be working to produce DVD sets of all of the Project Iceberg video journals. You can request a copy at that point.

7) I requested Project Iceberg materials ages ago, and haven’t received anything!
Please contact John Jackson, ANDRILL Education and Outreach Coordinator at

8) How often will the blogs be updated?
The blogs will be updated as the ARISE science educators find time to write. Expect a new entry at least every other day.

9) Can we use the photos in our classroom?
Yes! These photos are available for educational purposes. Please make sure to credit the photographer, ANDRILL, and the National Science Foundation.